Frequently asked questions
I DONT have a Pay Pal AccountPaying at PayPal without a PayPal account
SLK-Customs excepts all major credit cards. They are made through PayPal, but you do not need to have a PayPal account to pay: you may enter your credit card's data directly at PayPal and complete your payment. You don't need to register for a PayPal account.Once you get redirected to PayPal, just click on "Don't have a PayPal account?".
What are your Shipping Methods?
Free shipping includes UPS Ground and usualy takes 5-7 business days.
What is Your Refund Policy?
Our products are Custom Made to Order. If the product is defective we will make it right! We have many different manufactures that have their own different Warranty/Refund Policy that SLK-Customs adheres too. Please review our Warranty page here: Warranty Information to find out what the policy is for each manufacturer. Contact us here if you request a Return Authorization Contact Us!
How fast do you ship?
Some parts are in stock and we do list the estimated ship time on the product page. SLK Exhausts are "CUSTOM" and vary throughout the year depending on work load. Some can take as little as 3 weeks to build or as long as 8 weeks. Please call in advance for those parts. On occasion, we do make a mistake, if a part is not in stock as listed, we will inform you immediately to allow you to decide to wait or cancel your order. Any question, please call us first. Delivery days include only working business days. Holidays, weekends and other factors (weather and natural events) may delay your shipment. Orders received on a weekend typically will not be processed until the next working weekday...
Do you Ship International?
We ship all over the world. Please contact us if you have any questions. Prices for shipping internationaly are visiable during checkout.
What if I want to cancel my order
There is a 20% non refundable depost on all exhauts.